Book with Confidence

What a wild ride this has been! But you, our guests, have been so kind, so understanding, so patient as we have all muddled our way through the chaos that Covid19 brought to your spring plans and our bookings.

Truth is, we had emergency plans in place. We'd managed avalanches, wildfires, medical emergencies with our guests. We'd helped many with travel troubles and dramatic personal issues. But nothing. Nothing. had prepared us for the sudden upheaval that Covid19 brought to our business, our guests, and our staff. 

Hearing you share your disappointment of weddings cancelled, family reunions postponed, long-dreamt-of trips delayed was an important part of our journey through the last months, and we are grateful that you shared your troubles with us.

Despite our usual cancelation policy, we were able to work with guests to find resolutions to most of the booking delimmas. Thank you, guests, for taking time to understand the needs of our home owners who have contractual cancelation policies in place to protect themselves from loss. And for recognizing that this pandemic is devastating to guests and owners alike.

Moving forward, we appreciate that making plans is still difficult when there continues to be so much uncertainty. As of today, Mammoth and Mono County are now open and we are committed to operating as safely as possible.

​Flexible policies to assist guests:

• If you book a future trip and your stay in our home is prohibited by the town of Mammoth, we will refund you fully or reschedule your stay if you choose.
• If you book with us and must cancel due to test-documented Covid illness but you are within your non-cancelation window, we will help you to reschedule your stay for a future date in 2020-21. Amount paid will be credited toward the future stay. (documentation of positive Covid test will be required)

If you have questions, feel free to contact Mary Beth by clicking on the "Chat with Us" message bubble on the lower right hand of this page.