What a wild ride this has been! But you, our guests, have been so kind, so understanding, so patience as we have all muddled our way through the chaos that Covid19 brought to your spring plans and our bookings.
Truth is, we had emergency plans in place. We'd managed avalanches,wildfires, medical emergencies with our guests. We'd helped many with travel troubles and dramatic personal issues. But nothing. Nothing. had prepared us for the sudden upheaval that Covid19 brought to our business, our guests, and our staff.
Hearing you share your disappointment of weddings cancelled, family reunions postponed, long-dreamt-of trips delayed was an important part of our journey through the last months, and we are grateful that you shared your troubles with us.
Despite our usual cancelation policy, we were able to work with guests to find resolutions to most of the booking delimmas. Thank you, guests, for taking time to understand the needs of our home owners who have contractual cancelation policies in place to protect themselves from loss. And for recognizing that this pandemic is devastating to guests and owners alike.
Moving forward, we appreciate that making plans is still difficult when there continues to be so much uncertainty. Mammoth and Mono County are working toward a June 1 open date, but even that is not yet certain.
In the meantime, we will be using flexible policies to assist guests: